Wednesday, May 6, 2020

Importance Of Revenue Management For Operations And Room...

Introduction This report focuses on the relevance of revenue management to operations and room division operations management. The relevant legislations and regulations required in room division operations management will be analysed. Further the roles and responsibilities of some accommodation and reception staff will be reviewed. The report will also concentrate on the services offered by rooms division in relation to accommodation and front office departments. Since the report concentrates on the services offered by both accommodation services and front office departments there is the need to give a brief explanation of what accommodation and front office mean. Accommodation Accommodation is a place that offers sleeping facilities for travellers. It is also a place where work related or leisure activities can be done by people. Accommodation can be found in hotels, hospitals, resorts, hostels and so on. The accommodation service is an important aspect of the hospitality industry in view of the fact the provision of accommodation, food and beverage is important for those people spending time away from home. Front-Office The front office also known as the reception is where visitors arrive and encounter a staff at a place of business. Front office staff are those in contact with customers. In the hospitality industry, this department directly generates revenue for their organisation. 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